AI · SAAS
NexusDesk AI
40% of L1 tickets solved without an agent; the rest reach humans with full context.
Next.js Node.js OpenAI API pgvector HubSpot API
Context
B2B SaaS with 200 customers and email/chat support. Team of 3 could not handle post-release spikes.
Challenge
Hallucinations, cross-tenant data leaks and uncontrolled token spend.
Solution
RAG with versioned per-tenant docs, escalation policy prompts, daily token cap and automatic HubSpot ticket when confidence is low.
Architecture
Widget chat → API Node.js → pgvector (RAG)
↓
OpenAI (con límites)
↓
HubSpot (ticket si handoff)
Results
~40%
L1 tickets without human
−22%
average cost per resolved ticket
100%
escalations with full transcript
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