DISCORD · BOTS

ModBot RP

Bot handling 70% of L1 support on Discord: tickets, warns, roles and staff logs.

Node.js discord.js Redis PostgreSQL Next.js

Context

Roleplay community with ~8,000 members and 40 volunteer moderators. Manual ticket chaos in text channels did not scale.

Challenge

Discord rate limits, command abuse and audit trail needs for bans or disputes.

Solution

Bot with Redis queue, slash commands, category tickets, cosmetic economy and Next.js dashboard for the team.

Architecture

Discord Gateway → Worker Node.js → Redis (cola)
                              ↓
                    PostgreSQL (logs, sanciones)
                              ↓
                    Panel Next.js (staff)

Results

~70%

tickets closed without initial manual DM

−50%

median staff first-response time

0

outages during launch spikes (queue)

Related services

Discord bots · Node.js backend

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